Service Management in SAP S/4HANA for customer management

SAP S/4HANA, SAP Customer Relationship Management

We will focus on the SAP S/4HANA customer management’s service capabilities implemented for a customer, a large conglomerate in South American region. It is important to note that the SAP S/4HANA for customer management has adopted the service management capabilities from SAP CRM and is fully integrated across logistics, financial and human resources follow-up processes. […]

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Product Proposal in SAP CRM

CRM Sales, SAP Customer Relationship Management, SAP CRM

Product Proposal: This activity describes how to increase sales to your business partners by recommending products in addition to or in place of the one(s) already selected. The recommended products may be more expensive products (up-selling), cheaper products (down-selling), or products related in some way to the product requested by the customer (cross-selling). Product proposals […]

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